Frequently Asked Questions
How does the process work?
What are some warning signs it’s time to get help?
How do I get my parents to agree to this?
How is Life-Links different than other Care Managers?
How does Life-Links address confidentiality of my family’s situation?
How much does it cost?

How does the process work?
Life-Links listens to your concerns about your loved one’s living situation to better understand what you want and what you need for your aging loved one.

Life-Links helps you decide whether our senior services are a good fit for you or if a simpler, more cost-effective solution is available. There is no charge for this free initial phone interview and we will answer any questions you may have about our pricing. Call us at (615) 595-8929. If there’s a fit, we’ll review paperwork and obtain signatures consenting to our services and our HIPAA release forms.

Life-Links assesses the living situation in person. Two Life-Links senior care managers will meet with the client and a caregiver to discover an accurate and holistic view of the individual and an in-depth understanding of current challenges.

Life-Links develops a plan of senior care management and services based on the individualized needs identified at the on-site assessment. We will outline precise, recommended actions and work together to determine who will provide these services and determine budgetary guidelines. We will consider all family, community and professional resources available. Our recommendations include, yet are not limited to:

• living options (independent living, assisted living, nursing home, health care centers)
• plan of care
• advance directives and other necessary paperwork
• accessing benefits such as Veteran’s Aid and Attendance or long term care insurance
• coordinating home health (medical and non-medical and/or sitters)
• home safety
• assistance with activities of daily living
• medical options
• bill organizing and paying
• transportation
• medical equipment options

Life-Links implements the plan entirely, not at all or by dividing tasks with you. It’s your choice.

Life-Links monitors the senior care management and services being provided and reassesses your loved one and the plan, as necessary.

What are some warning signs it’s time to get help?
You’ve noticed the following changes about your aging loved one:

• Frequent falls, with or without injury
• Significant weight loss or gain
• Multiple doctors and doctor appointments, and they don’t seem to be talking to each other
• Frequent ER visits
• Does not take medications as prescribed
• Confused, forgetful, anxious or depressed
• Clothing or home is dirty, refuses to bathe
• Unable to pay bills or do paperwork
• Abusing alcohol or medications
• Isolated or refuses to go out, even to the doctor or the dentist
• Deteriorating relationships with others
• Makes frequent phone calls and doesn’t remember calling about the same thing

You’ve noticed the following changes about you:

• Increased frustration and/or decreased patience with loved one
• Feelings similar to, “I don’t know what to do with him/her/them anymore.”
• Feelings similar to, “I’m at the end of my rope.”
• Feelings similar to, “I just don’t know where to turn.”
• Changes in sleep or eating habits
• Loss of interest in activities you used to enjoy

To address these concerns, we can help you create, implement and monitor a successful plan! Contact Us

How do I get my parents to agree to this?
We understand most of us and our parents do not want to admit we are losing control of a situation. It can be a scary and upsetting time for everyone involved. The best way to introduce our services to your parents is to be honest about your goals and how Life-Links, through our commitment to preserving their rights and dignity, is dedicated to helping people remain safe and healthy in the most independent environment for as long as possible. With the support of Life-Links, families can return to being families not compliance officers and shuttle drivers; parents can once again enjoy their family time without the concern of hiding perceived deficits or being suspect of loved ones’ good intentions. If you have a unique situation, we encourage you to contact us to discuss it with one of our care managers.

How is Life-Links different than other Care Managers?
Our unique combination of a Registered Nurse and Masters degreed individuals with significant years of experience makes our team unparalleled in Middle Tennessee (Nashville, TN and surrounding areas). Care management requires judgment to be used when evaluating individuals and situations. You want your loved one to be given the best consideration and we bring years of high level education, experience in the fields of healthcare and human services, and our experiences as mothers and daughters to every decision and recommendation we make.

How does Life-Links address confidentiality of my family’s situation?
Life-Links makes every effort to keep your personal information confidential. We understand that over time, family secrets may be revealed or your loved one may divulge confidential information or feelings to us they do not want shared. Legally, we are bound by law to report any incidences of abuse, neglect, and exploitation to the authorities. Ethically, we make every effort to only release absolutely necessary information during the case management relationship so that our client gets the care and services they need, without other people knowing “their business.” This is extremely important as the foundation of our success with our clients is built on the trust they place in us.

How much does it cost?
We charge a flat fee for the initial assessment and ongoing services are charged at an hourly rate based upon the customized plan of care we create with you. Most of our families find costs to decrease as we become more involved and the situation stabilizes. Utilizing a Professional Geriatric Care Manager typically saves the family money in the long run, by assessing precise needs and helping the client and family choose the most appropriate specific service.

What areas of Middle Tennessee do you serve?
Nashville, TN (Green Hills, Belle Meade, East Nashville)
Franklin, TN
Bellevue, TN
Columbia, TN
Murfreesboro, TN
Brentwood, TN
Mt. Juliet, TN
Fairview, TN
Smyrna, TN
Nolensville, TN
Hermitage, TN
Donelson, TN
LaVergne, TN